Most cannabis packaging requires some degree of customization, usually in the form of custom printing and labeling services. This is one of the many reasons why good customer service is crucial when working with cannabis packaging suppliers.
Lack of flexibility
Lack of flexibility is one of the main drivers of poor customer service in the cannabis packaging space. Each state with a legal marijuana market has its own nuances, and each cannabis business has its own unique set of circumstances and needs.In addition, most cannabis businesses are start-ups, and start-ups need flexibility, whether it's delivery times, minimum order quantities, or payment terms.
Too many touch points
The more people you have to communicate with when ordering a pot container, the more likely you are to lose important details in translation or unnecessary phone games.
This is especially true when custom printing and labeling is part of your order, too many points of contact can quickly turn into poor customer service.
Complex customization process
Compliance is the name of the game in the marijuana industry. This is especially true when it comes to cannabis packaging, because you simply can't sell your cannabis products unless you have compliant packaging that arrives on time.Since most cannabis packaging requires some degree of customization, having a streamlined customization process is critical to the success of your business.Complex customization processes are often a symptom of using too many points of contact or not being flexible enough to meet your needs. With this in mind, it's easy to see why complex customization processes are another major driver of poor customer service.
Address poor customer service
Ultimately, the best way to address any cannabis packaging pain points is to work with a packaging supplier you can trust and build a long-term relationship with your packaging supplier.So, what steps can you take to ensure that you get the high level of customer service that your business needs and deserves?Talk to your cannabis packaging supplier ,It all started with a conversation! You'll have to talk to your cannabis packaging supplier to make sure you're on the same page. Only then can you begin to build the trust you need to maintain a long-term working relationship.
Ask these 4 key questions
1. Do you have flexible delivery time, minimum order quantity and payment terms?
As we mentioned above, starting a business requires flexibility, and each cannabis business has its own unique circumstances - and those unique circumstances affect everything from inventory management to cash flow.For example, you may not have enough storage space to store a large minimum order quantity of marijuana packaging. Or you may need flexible payment terms to help you manage your cash flow. Or you might have to rush to place an order because you made a simple mistake in predicting demand.In short, flexibility is the key to good customer service, and a good cannabis packaging supplier will help you navigate all of these issues and more.
2. Will I have a dedicated sales representative who knows me, my business, and my needs?
When it comes to simplifying communication, customizing printing and labeling services, and shipping logistics, a dedicated sales representative can make a big difference.Because every cannabis business is different, working with a dedicated sales representative who understands you, your business, and your needs can save you a lot of time, money, and logistical headaches.Having a dedicated sales representative is also a strong indicator of good customer service, as a dedicated sales representative is more likely to go out of their way to help you.
3. Can you meet our printing and labeling requirements?
The answer to that question should be "yes" - plain and simple. When it comes to cannabis packaging, good customer service means having a streamlined customisation process and a minimum of contacts to help ensure you have compliant cannabis packaging arriving on time every time.
4. What is your typical lead time for products that require custom printing and labeling?
A good cannabis packaging supplier is tightly managed and should have a standard response to this issue based on documented standard operating procedures.
Post time: Jul-08-2023
