PRIVACY PAGE
We value your privacy and are committed to safeguarding your personal and business information. This Privacy Policy outlines how we collect, use, and protect your data to ensure a secure and trustworthy experience on our website.
1. Account Security
• Secure Registration and Login
Our website's registration and login processes are protected using encrypted transmission protocols (such as HTTPS). Your passwords are securely stored in encrypted form and are inaccessible to any personnel, ensuring the confidentiality of your account credentials.
2. Confidentiality of Customer Files and Information
• Encrypted File Transmission and Storage
Any files you upload through our website — including but not limited to designs, order details, specifications, or product requirements — are transmitted over secure channels and stored in encrypted form on our servers. Unauthorized access by third parties or internal personnel is strictly prohibited.
• Access Control and Internal Authorization
File access is strictly limited to authorized personnel directly involved in your project. We implement a tiered permission system to ensure data confidentiality and prevent misuse or disclosure.
• Data Backup and Disaster Recovery
Our systems are equipped with automated backup mechanisms. In case of system failure or unforeseen incidents, we can recover your data promptly and thoroughly, ensuring business continuity and data integrity.
3. Principles of Data Use
• Data Minimization
We only collect the minimum personal or business information necessary to process your orders and provide efficient customer support. We never request irrelevant or excessive data.
• Legitimate and Purposeful Use
All customer data is used solely for order processing, communication, and service improvement. We do not engage in unauthorized marketing activities nor sell or share your data with unrelated third parties.
• Trusted Third-Party Interactions
When cooperation with third-party logistics, payment providers, or certification bodies is required, we ensure all partners comply with applicable data protection laws and have signed appropriate confidentiality agreements to prevent any risk of data leakage.
4. Your Rights and Choices
• Access and Correction
You may log in anytime to view or update your personal or company information to ensure accuracy and relevance.
• Right to Deletion and Account Closure
You may request the deletion of your data or the termination of your account at any time. Upon receiving your request, we will complete the process within a reasonable time frame and ensure all data is permanently and irreversibly deleted.
• Contact and Support for Privacy Concerns
If you have questions regarding this privacy policy or if you detect any suspicious activity related to your data, you may contact us through the following channels:
• Email: Emma@fdxpack.com
• Working Hours: Monday to Friday, 8:00 AM – 6:00 PM (GMT+8)
